phold faq

This page is a general FAQ about the Phold brand. If you are looking for product specific information then please visit the product details and specification page.

where can I find your terms and conditions, postage costs etc?

Please click here to be redirected to our Terms and Conditions page.

what does it mean when i 'pre-order' an item?

New items which are not yet available for dispatch or items for which new stock is arriving soon, can be pre-ordered. Simply purchase your required items using the 'pre-order' button and they will be dispatched to you as soon as stock is available. The dispatch date will be listed under each item and also on your checkout page. We sometimes offer a discount if you pre-order an item so make sure you take advantage of this facility! Please check our terms and conditions here for more information on delivery of pre-ordered items.

can i recycle my synthetic phold bag?

Yes, the fabric from your bag can be reused and we even offer to do this for you. Simply return your bag to us at our registered address. Alternatively, speak to your local Council about fabric recycling in your area.

i've seen other collapsible bags, why is the phold design better?

how do i fold my phold bag?

Please visit the how to phold page for a demonstration.

where are phold products made and why?

In order for us to price out products competitively, our bags are made in China. It is an unfortunate effect of our global economy that UK production of the bags would be prohibitively expensive. The source factory meets the SA8000:2001 verification system which is the globally recognised standard for managing human rights in the workplace. This means no child or forced labour, limits on working hours and fair wages. It also covers issues such as health and safety, discrimination, discipline and freedom of assocation.

phold bags are made from a synthetic material - how is this environmentally friendly?

Environmental groups list product re-use as the primary way for consumers to directly aid environmental issues. More than the use of resources during production and recycling at the point of disposal, it is our ability to re-use products and hence product lifetime that is important. The main aim of Phold is stop the use of disposable carriers by creating a range of bags which can be used over and over again.